True Accounts

International Orders & Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping Restrictions

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.

International Addresses

The following items can be shipped to destinations outside the U.S.:

* books*
* DVDs
* music
* VHS videos

Additionally, some software, tools, and kitchen items can be shipped to the following countries:

* Australia
* Austria
* Denmark
* Finland
* France
* Germany
* Japan
* Ireland
* Italy
* Netherlands
* New Zealand
* Sweden
* United Kingdom

These items can be shipped only via Priority International Shipping and are subject to an import fees deposit.

*Note: Books that require special handling because they are extremely heavy (for example, multi-volume sets) cannot be shipped outside the U.S. If this is the case, it will be noted on the product detail page.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.

Calculating Cost

Shipping costs depend upon the method and option you choose.

If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.

If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.